The Caley Office Group
Established 1996
0845 548 0005

Canvas by Caley - FAQ

Overview | Options | Prices

What inks do you use to create your canvas print?

We only use genuine Epson UltraChrome K3 inks for our canvas printing….recognised to be one of the best on the market. Using a 9 colour ink system with 4 different shades of black ensures our canvas prints are the most vibrant in colour.

What resolution do your canvas printers print to?

We always print our canvas prints at 2880 x 1440 dpi, the highest resolution on the market.

What canvas do you use?

We only use 415gsm 100% cotton acid–free ‘true’ artist canvas, in Brilliant white.

What do you make your frames from?

Our frames are made using the finest, kiln dried redwood. The profile is carefully cut at an angle of 75 degrees ensuring that the canvas stretches easily over the frame. Corners are accurately mitred, then glued and double screwed to provide an exceptionally strong joint. On larger frames a metal corner brace is also fitted and frames larger that 1000mm (40 inches) will be fitted with a cross bar.

Where can you deliver my canvas print to and at what cost?

Delivery to the UK Mainland (Scotland, England, Wales) is free if you spend over £50. If your canvas print order is less than £50 there will be a £6.99 delivery cost. If you require delivery to Northern Ireland, Ireland, Isle of Wight, Isle of Man or the Channel Islands we charge £9.99. Due to the delicate nature of canvas prints we unfortunately do not deliver to any other locations.

How fast is delivery on my canvas print?

All Canvas prints are dispatched within 7 working days (we do not include Weekends or Bank Holidays as working days). This service is only guaranteed should the supplied picture be of suitable quality to print.

Where and how can I hang my finished canvas print?

Although all our frames are constructed from Kiln dried solid redwood we still recommend that you hang your canvas print away from any direct heat sources (Radiators and fires) as this could results in some warping of the frame. The easiest and most cost effective way to hang your canvas print is to simply use two or more small nails in the wall for the canvas frame to hang from, however you could use general picture hanging equipment which is available from your local DIY store.

Do you offer custom sized canvas prints?

Yes we can create a custom sized canvas print. Email us your picture and the required dimensions and we will happily quote a price for the finished canvas print.

I don’t have a digital image; can you create a canvas from a photographic print?

Yes, if you only have a hardcopy photographic print simply post us your order (we strongly recommend you post your hardcopy using Royal Mails special delivery service). On completion of the order we will return your original photograph.

How do I clean my canvas prints?

We do not advise cleaning your canvas prints with anything wet. Dry dusting is the best method of cleaning for all canvas prints.

Who do you use to deliver my canvas print?

Our own delivery vehicles cover the central belt of Scotland; outwith this area we use Initial Citylink and we require a signature on receipt. If you are not at home when we make the delivery we will try and deliver your canvas to a neighbour. If no one is available to receive the canvas you will be carded and the item will be returned to the local depot until contacted.

How are the canvases packed?

All our canvas prints are first wrapped in bubble wrap and then packaged within double strength cardboard. This is strong and will ensures that your canvas arrives in pristine condition.

What is your policy on items Damaged in transit?

Full refunds will be made for items lost or damaged in transit (except for 'your photos or personalized art' items). You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.

Is there a contact telephone number I can call?

You can contact us on 0141 951 1500 Monday – Friday 7:30 – 5:30pm.

Who is Canvas by Caley?

CanvasByCaley is owned and operated in Scotland by Caley Print & Stationery Ltd which was established in 1996 with the registered office and trading address being: 26 New Albion Industrial Estate, Halley Drive, Glasgow. G13 4DJ.